FAQs

Parking is available on site, with spaces outside the front and a designated car park at the rear of the building (behind the Coop). When you enter The Health Hub you will be asked to you provide your registration number to log your free 3 hours parking. This is required to avoid a ticket from the private car park enforcement company.

Yes the building is step free from both accesses (front and back) with a lift to the 2nd floor. Access is wide enough to accommodate an average sized wheelchair. Disabled toilets are located in the waiting room on the 2nd floor. 

You are welcome to wear a face mask. We do have face masks to wear on arrival, please ask. Hand sanitiser is also available.

To make an appointment:

Call: 07745 991031

Book online by clicking here (link to booking page)

Email: gloucestershirecleanears@gmail.com

Wherever possible we will reschedule your appointment as necessary but request as much notice is given as possible.

You should arrive for your appointment 5-10 minutes beforehand, there is a waiting room available. You will be called through to the clinic room at your designated appointment time as there may be a patient still in before you.

Yes you can cancel your appointment by calling or emailing us. There is no cancellation fee. Cancellations must be made a minimum of 48 hours before the appointment, otherwise no refund will be given.

There are a range of different clinic times to cater for all people, day, evening and weekend appointments are available. Our availability can vary, take a look at our online booking system or calling us.

Olive oil should be used in your ears 3-5 days before you come for your appointment. This helps to soften any hard wax, making it easier to remove.

If you have not used olive oil this is fine.

If you take any prescribed medications or have a current treatment regime from your GP or consultant this should be continued as normal, just notify us during your consultation.

In some cases we may not be able to remove all of the ear wax at your appointment, we will include follow up session for this. There is no additional charge.

Microsuction is generally pain free and a comfortable procedure however everyone has different sensitivity thresholds. If your ear is inflamed or sore, or your ears are impacted with ear wax there may be some discomfort, itching felt. The clinician will talk you through this during your appointment.

Full treatment cost is £90.

This includes the £35 consultation fee, covering otoscopy of the ear, ear health assessment and hearing check.

A further £55 is payable on the day if there is ear wax and microsuction is undertaken.

This covers both ears. If ear wax removal cannot be undertaken in one session a free follow up session is provided.

£35 is payable on booking to secure your consultation.

If ear wax removal is required £55 is payable on the day.

Payment can be made in the form of cash or card. We accept all major credit cards.

We reward loyalty and regular clients will have a discount from the total price of £90 from their second appointment onwards.

NHS, teachers and emergency workers receive 10% off microsuction only. Proof will be required to obtain discount.

We are fully insured to treat children over the age of 12, however they must be able to sit still and follow instructions.

It may be that otoscopy can be performed and a referral is made for follow up treatment with ENT.

The clinic and clinicians are fully insured and hold public liability insurance. The clinician holds professional body registration please see our about me page for more details of our qualifications and professional associations.

You are welcome to bring a partner or friend with you to your appointment.